Return policy

Last Updated: June 12, 2026

At Funk Metal Works, we want you to be completely satisfied with your purchase. If you are not fully happy with your order, we offer a straightforward return policy for eligible items purchased within the United States.

1. Eligible Returns

Most non-custom, unused items may be returned within 30 calendar days of delivery.

Custom-made, personalized, made-to-order, clearance, or final sale items are non-returnable and non-refundable unless defective or damaged upon arrival.

2. Return Timeframe

Return requests must be submitted within 30 days from the delivery date.

Returns requested after 30 days will not be accepted.

3. Condition of Returned Items

Returned items must be:

  • Unused and in original condition

  • Returned with original packaging, accessories, manuals, and included materials

  • Free from damage caused by misuse, installation, or improper handling

We reserve the right to refuse returns that do not meet these conditions.

4. Return Authorization Process

Before returning any item, customers must contact us to request return authorization instructions.

Please include your order number and reason for the return.

Once approved, we will provide return instructions and the return shipping address.

Unauthorized returns may not be accepted.

5. Return Shipping Costs

Customers are responsible for return shipping costs for non-defective items.

If the item arrives damaged, defective, or incorrect, Funk Metal Works will cover the return shipping costs or provide a replacement at no additional charge.

Original shipping charges are non-refundable unless the return is due to our error.

6. Refund Processing

Once the returned item is received and inspected, approved refunds will be issued to the original payment method.

Please allow 5–10 business days for the refund to appear depending on your bank or payment provider.

Shipping charges and any applicable handling fees are non-refundable.

7. Exchanges

Exchanges are available only for eligible in-stock items and subject to product availability.

If you would like a different item, we may recommend placing a new order and returning the original item for a refund.

8. Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 48 hours of delivery and provide photos of the product and packaging.

We will work quickly to resolve the issue through replacement, repair, or refund when appropriate.

9. Non-Returnable Items

The following items cannot be returned:

  • Custom or personalized products

  • Made-to-order items

  • Clearance or sale items marked “Final Sale”

  • Used or installed items

  • Gift cards

Questions About Returns?

If you have questions about your return, refund eligibility, or product issues, please contact us directly:

Funk Metal Works
4809 E Trent Ave
Spokane, WA 99212-1346

Phone: (509) 979-8556

Email: info@funkmetalworks.com

Thank you for choosing Funk Metal Works. We appreciate your business and are committed to providing quality products and reliable customer support.